Privacy Policy

1. Introduction

TrevantixAI ("we", "us", or "our") is committed to protecting the privacy of individuals who visit our website or engage with our services. This Policy sets out the categories of personal data we may collect, the purposes for which it is used, the legal bases relied upon, and the rights available to you in respect of that data. Please read this Policy carefully. By continuing to use our website or services, you acknowledge the practices described herein.

2. Information We Collect

We may collect the following categories of information, depending on how you interact with us:

• Information you provide directly — such as your name, email address, telephone number, and any details submitted through contact or information request forms.
• Technical and usage data — such as IP address, browser type, device identifiers, pages visited, and referral source, collected automatically through standard web technologies.
• Correspondence data — records of communications between you and TrevantixAI, including emails and enquiry submissions.
• Cookies and similar technologies — as described further in Section 6 below.

We do not knowingly collect sensitive categories of personal data (such as health, financial account, or biometric information) through this website unless voluntarily provided by you, and we discourage the submission of such data through general enquiry channels.

3. How We Use Information

We use the information we collect for the following purposes:

• To respond to enquiries and requests for information submitted through our website;
• To operate, maintain, and improve the functionality and security of our website;
• To communicate with you regarding our services, where you have consented to such communication;
• To comply with applicable legal, regulatory, and contractual obligations;
• To detect, investigate, and prevent fraudulent, unauthorised, or unlawful activity;
• For internal analytics, record-keeping, and service improvement purposes.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing, we rely on one or more of the following: your consent; the necessity of processing to take steps prior to entering into an agreement with you; our legitimate interests in operating and improving our services, provided those interests are not overridden by your rights; and compliance with a legal obligation to which we are subject.

5. How We Share Information

We do not sell personal data. We may share information in the following limited circumstances:

• Service providers — third parties who perform functions on our behalf, such as website hosting, analytics, or communications tools, under appropriate confidentiality and data protection obligations;
• Regulatory and legal authorities — where disclosure is required to comply with a legal obligation, court order, or regulatory request;
• Professional advisers — such as auditors or legal counsel, where necessary to protect our rights or interests;
• Business transfers — in connection with a merger, acquisition, restructuring, or sale of assets, subject to appropriate safeguards.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to distinguish you from other users, remember preferences, and understand how the site is used. Cookies may be categorised as strictly necessary, functional, performance/analytics, or preference-based. You can control or disable cookies through your browser settings; however, disabling certain cookies may affect the functionality of the website.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. Retention periods vary depending on the nature of the information and the purpose for which it was collected. Where data is no longer required, we take reasonable steps to securely delete or anonymise it.

8. Data Security

We implement reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, or alteration. These measures may include access controls, encryption of data in transit, and restricted internal access on a need-to-know basis. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted to us.

9. International Data Transfers

Where personal data is transferred outside of the jurisdiction in which it was originally collected, we take steps intended to ensure that such transfers are subject to appropriate safeguards, in line with applicable data protection requirements. Further details regarding specific transfer mechanisms can be provided upon request.

10. Your Rights

Depending on your jurisdiction, you may have certain rights in relation to your personal data, which may include the right to:

• Request access to personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of personal data, subject to certain exceptions;
• Object to or restrict certain processing activities;
• Request portability of data you have provided to us;
• Withdraw consent at any time, where processing is based on consent;
• Lodge a complaint with a relevant supervisory or regulatory authority.

To exercise any of these rights, please contact us using the details provided on our Contact page. We may need to verify your identity before responding to certain requests.

11. Children's Privacy

Our website and services are not directed at, nor intended for use by, children. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child, we will take reasonable steps to delete such information.

12. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites, and we encourage you to review the privacy policies of any external site you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this Policy periodically.

14. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or our data practices, please get in touch via our Contact page.

This document is a general-purpose template provided for informational structuring purposes only and does not constitute legal advice. It should be reviewed by qualified legal counsel to ensure compliance with applicable laws and regulations in your specific jurisdiction prior to use.